Official Policy
Return & Refund Policy
Please read our policies carefully before making a purchase. We prioritize quality and transparency in every transaction.
Strict Policy Notice
Gorer Mart India follows a NO RETURN / NO REFUND policy once a product is purchased, unless the product is damaged, defective, or incorrect at the time of delivery.
Eligible Cases
Physically damaged product
Manufacturing defective product
Incorrect product delivered
Damage Protocol
- Report issue within 24 hours of delivery
- Share clear photos/videos of the product
- Original packaging and tags must be available
- Product must be unused and in original condition
Non-Returnable Conditions
Returns are not accepted under the following circumstances:
If the product is correct and not damaged
If the size does not fit
If you don't like the product after delivery
If the color/design difference is due to screen display
Change of mind after purchase
Sale items / discounted items
Gift cards
Accessories, innerwear, perfumes, masks, sunglasses
Special promotions (BOGO / offers / clearance sale)
Once purchased, items without defects cannot be returned.
The Return Process
1
Contact Us
Within 24 hours of delivery
2
Share Proof
Images/videos of the issue
3
Verification
Internal quality audit
4
Approval
Return instructions shared
5
Inspection
Physical check after return
6
Resolution
Replacement or refund
Refund Policy
- • Refunds only for approved damaged/defective cases.
- • Made to the original payment method.
- • Processing time: 7-10 business days.
Exchange Policy
- • Allowed for damaged/defective items or size changes.
- • No exchange for normal, correct products.
"Once a product is purchased from Gorer Mart India and delivered in proper condition without any damage or defect, no return, no exchange, and no refund will be accepted."